Introduction
The processing of your personal data and the respect of your rights regarding the protection of this data are important to us. Our privacy policy complies with European law on this matter (European Regulation 2016/679 of April 27, 2016).
Our Principles
You have the right to be informed about how we use your personal data. Transparency is a key element of our policy for both the collection and use of your data.
The personal data you consent to provide us is used for strictly professional purposes, including order management, marketing activities that include newsletter subscription, potential contests, and analysis for marketing and statistical purposes, as well as for recruitment.
We are at your disposal for any questions about how we use your data.
We have implemented all possible measures to protect your information against misuse and to keep it secure.
We act in accordance with current regulations and cooperate with the Luxembourg data protection authority (CNPD).
What Type of Information Do We Collect?
We receive, collect and store any information you enter on our website or provide to us in any other way.
In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet;
the login;
the email address;
the password;
information about the computer and connection and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications),
payment details (including credit card information), comments,
feedback,
product reviews,
recommendations and personal profile.
You remain free to provide us with the personal information we request, except for data necessary to establish a contract between you and us or those subject to a legal obligation.
We will only collect the minimum necessary to process your request or provide the requested service.
How Do We Collect Information?
When you browse or make a transaction on our website, we collect the personal information you give us, such as your name, address and email address. Your personal information will only be used for the specific reasons mentioned above.
This includes electronic identification data, behaviors, historical searches and your choices.
Collecting this data allows us to offer you a better experience on our site, especially during a future visit.
When creating your account, we record your name, contact details, login and password for our site.
For the use of forms or emails, we collect your identity (first and last name), your email address and any information you send us.
Why Do We Collect Such Personal Information?
We collect this non-personal and personal information for the following purposes:
- To provide and operate the services;
- To provide our users with ongoing customer assistance and technical support;
- To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
- To comply with applicable laws and regulations
How Do We Store, Use, Share and Disclose our Site Visitors’ Personal Information?
For the sale of our products and services, our company is hosted on the platform www.hetzner.com. Your data may be stored through the data storage, databases, and general applications of www.hetzner.com. They store your data on secure servers behind a firewall.
All direct payment gateways offered by stripe.com and paypal.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
User Rights
In accordance with the European Regulation (EU) 2016/679, users have the right to access, rectify, erase and be forgotten, limit, port, oppose and make automated decisions at any time.
To exercise any of these rights, contact us at info@kaempff-kohler.lu or by mail to Kaempff-Kohler, 40, rue Gabriel Lippmann, L-6947 Niederanven, Luxembourg.
If you are not satisfied with the response received, you can address your complaint to the national data protection authority – CNPD (www.cnpd.lu or databreach@cndp.lu)
How Do We Communicate with Visitors to our Site?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How Do We Use Cookies and other Tracking Tools?
WordPress
Functional
Consent to service wordpress
Matomo
Statistics (anonymous)
Consent to service matomo
Divi (Elegant Themes)
Functional
Consent to service divi-(elegant-themes)
Miscellaneous
Purpose pending investigation
Consent to service divers
How Can Visitors to your Site Withdraw Their Consent?
If you no longer want us to process your data, please contact us via info@kaempff-kohler.lu.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.